What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Galleria app: Unable to authorize the login and select the form

    Asked by UNC_galleries on March 30, 2017 at 03:22 PM
    Im having the same problem not not being able to login- help?
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    JotForm Support

    Answered by Kiran on March 30, 2017 at 03:32 PM

    I see that the app is loading fine when it is opened. However, when I click on Login with JotForm button, it is displaying the login page or My forms page if the account is already logged in. The 'Select your Form' is not working. Let me forward the issue to our backend team to take a look.

    Once we have any update in this regard, you'll be posted here. Thank you! 

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    JotForm Support

    Answered by Rose on March 31, 2017 at 10:45 AM

    We are sorry for this inconvenience. 

    The issue should be fixed now. Could you please check and let us know if the issue persist on your side. 

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    Answered by UNC_galleries on March 31, 2017 at 11:27 AM

    Same issue. Can login but button to "select form" doesn't do anything.

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    JotForm Support

    Answered by Kiran on March 31, 2017 at 12:58 PM

    Could you try logging into your JotForm account on a private/incognito window and then try authorizing the Galleria app to check if that works? As I tested the app, it is working fine at my end without any issue and I was able to authorize the account normally.

    Also, please try clearing the browser cache to see if it works. Please get back to us if the issue still persists. We will be happy to help. 

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    JotForm Support

    Answered by BDAVID on March 31, 2017 at 03:27 PM

    @UNC_galleries, your last reply did not post to this thread. Please load the link of this thread(https://www.jotform.com/answers/1107063) in your browser, and then reply. We will be glad to assist you.