Notifications not arriving at all recipients

  • Jdocal
    Answered on March 30, 2017 04:58 PM

    I created a form called Reconditioning.

    I have 4 emails defined in a notification.

    It is supposed to email all four of these people, but only one actually gets the email.

    The sending domain has been whitelisted.

    It is not getting caught in Junk mail or Quarantine.

    Please call me at 603-546-6422 x 2.

     

     - Ian Hawkins

     - Netlogic Computer Consulting

  • David JotForm Support Manager
    Answered on March 30, 2017 06:11 PM

    It looks like your email service provider is rejecting our notifications, since one of the recipients was found in bounce list:

    Notifications not arriving at all recipients Image 1 Screenshot 20

    Please make sure to check your spam folder, and if you find any JotForm email, mark it as NOT SPAM. Also, ask your email service provider to white-list our domain names and sending IP addresses: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.