What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I apply to the non-profit discount?

    Asked by CDPHENSB on March 30, 2017 at 06:47 PM


    We noticed a non-profit account category under your new structure. Would that allow us to be invoiced rather than the auto-charge system? If so, would state government qualify under that category?

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 30, 2017 at 06:58 PM

    Yes, there's currently a non-profit discount, it works the same like the current pricing which means that the subscription is auto-renewed. 

    If you would like to apply to the discount, please submit your 990 form or the document that proves your non-profit status on the following form: https://www.jotform.com/nonprofit/pricing/ 

    We will receive your application and will get back to you with a resolution as soon as  possible. 


  • Profile Image

    Answered by CDPHENSB on March 30, 2017 at 07:03 PM

    Hmmm....it's that auto-renew that could cause a charge to hit the purchasing card before use of the funds has been approved that's the sticking point here. It's a violation of state statutes to pay for a product or service before funds have been approved. 

    OK, I'll take that back to the finance gurus here and find out which way they want to go on this.

    Thanks again for your help.


  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 30, 2017 at 08:38 PM

    Yes, since JotForm is a subscription-based service, this is stated on our Terms of User and, unfortunately, there's not a way to avoid this, if you would like to avoid the automatic payment to take effect then you would need to cancel your subscription before it's renewed so on the next billing date you do not get charged.

    Do not hesitate to contact us if you need further assistance, we will be glad to help.