What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can't login

    Asked by Julie  on March 30, 2017 at 10:00 PM

    Hi there,


    It's been a while since I've had to log into my JotForm but I'm trying to using my email address and it just says "guest" when I try to reset my password. It won't send me a reset link either. I'm not sure what to do.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by John_Benson on March 31, 2017 at 01:42 AM

    Hello Julie,

    I checked the website your provided and the form embedded belongs to a guest (guest_50428037038047) account. Unfortunately, there's no way you can login to a guest account or edit the form. However, you can signup for a free account so you can manage your form properly. Let us know if you're done signing up to JotForm and we will transfer your form to your new account.

    Please use this link to signup for a free account: https://www.jotform.com/signup

    Hope that helps. We'll wait for your response.

  • Profile Image

    Answered by Dave  on April 01, 2017 at 06:17 PM

    Hey @John_Benson I cannot login to my account at all!


    Can you transfer my forms to my new account?


    My old account that your system will not reset password (it will not even send me reset instructions to my email although it confirms the email) is:

    info (at) americanboxing.net

    the new account i set up is:

    fightmuaythai (at) americanboxing.net


    at=@ (obv...)

    no spaces...



  • Profile Image
    JotForm Support

    Answered by Mike on April 01, 2017 at 07:49 PM


    The login issue should be fixed per this thread.

    If you need any further assistance on this, please let us know.

  • Profile Image

    Answered by Mike Murphy on April 11, 2017 at 06:06 PM


    I too cannot login to edit our forms. I have setup an account attached to my email address and user name is amcmmurphy. 


    Our form is located here: