What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account is auto suspended?

    Asked by Sherri Garrett  on March 30, 2017 at 11:38 PM

     Also, yesterday, when I created a new form, it's giving me an error message of "form not found"

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    JotForm Support

    Answered by Charlie on March 31, 2017 at 03:10 AM


    Your account was autosuspended by our anti-Phishing system because you have a text box labeled with the word "password" on your forms. We do not allow forms asking or collecting sensitive information like login credentials or passwords, this is against our Terms of Use. Forms that collect sensitive information are suspected to be doing phishing, or is being use to collect information for identify theft.  


    I went ahead and deleted that field in your form, I also re-activated your account. Please avoid using keywords like "password" on your labels. Perhaps you can try using "Access code" or "Consultant Key". 

    I hope that helps.