What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my forms are disabled and i cant log in anymore?

    Asked by moncelodango on March 31, 2017 at 02:28 AM
    Page URL:
    https://form.jotform.me/70864279738472

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 31, 2017 at 04:41 AM

    Your account was auto-suspended by our Anti-Phishing Tool. That's why your forms have been disabled. I checked your forms manually and I noticed that the form (http://www.jotform.me/form/70864279738472) is asking for Credit Card information which is against our Terms of Use.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    I have now removed the guilty fields on your form and re-activated your account. Please refrain from doing this so that your account will not be suspended again.

    Regards.