How can I integrate my form with Zoho CRM when the crm fields don't appear?

  • Profile Image
    elliedigity
    Asked on March 31, 2017 at 10:40 AM

    I am trying to add an additional field into my form and update the integration with Zoho CRM. 

     

    I have created a new custom field within leads in the CRM and a new question in the form to match this. However when I go to edit the integration the new crm field does not appear on the list, so I cannot select it to integrate with.

     

    This is the first time I have used a custom field rather than the CRM standard ones, and I'm not sure if it impacts this. What can I do to get it to appear on the list?

     

    Thank you for your help.

  • Profile Image
    liyam
    Answered on March 31, 2017 at 01:34 PM

    It is possible that the custom field you have added is something that the field mapping on the integration wizard could not understand/recognize or has no means to integrate. Can you try adding a single line text field if it is possible to map on the integrations wizard?

    Thanks.