What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I getting an "Out of space" message when I am below my account limits?

    Asked by phast on March 31, 2017 at 09:10 PM

    My embedded forms are not displaying; and on JotForm.com/myforms I get the message "Out of Space" even though my Submissions, Total Forms, Upload Space, and Total Storage are all below the limits (See screenshot).

    What exactly is the "Space" that I am "Out of" and how do I fix it (besides upgrading)?

    Screenshot
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    JotForm Support

    Answered by Jan on April 01, 2017 at 07:18 AM

    I checked your account and I can see that it is currently in good status. Based on the screenshot you provided, it seems that you reached the payment submissions limit.

    Under the Free plan, you can only receive 10 payment submissions per month. Please take note that payment submission is different from regular submission.

    Please do check this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-Limits.

    Hope that helps. Thank you.