Why am I getting an "Out of space" message when I am below my account limits?

  • phast
    Asked on March 31, 2017 at 9:10 PM

    My embedded forms are not displaying; and on JotForm.com/myforms I get the message "Out of Space" even though my Submissions, Total Forms, Upload Space, and Total Storage are all below the limits (See screenshot).

    What exactly is the "Space" that I am "Out of" and how do I fix it (besides upgrading)?

    Jotform Thread 1108487 Screenshot
  • Jan
    Replied on April 1, 2017 at 7:18 AM

    I checked your account and I can see that it is currently in good status. Based on the screenshot you provided, it seems that you reached the payment submissions limit.

    Under the Free plan, you can only receive 10 payment submissions per month. Please take note that payment submission is different from regular submission.

    Why am I getting an Out of space message when I am below my account limits? Image 1 Screenshot 20

    Please do check this guide: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-Limits.

    Hope that helps. Thank you.