Submissions: Some submissions are not showing even after upgrade

  • Profile Image
    Cloudally
    Asked on April 03, 2017 at 04:43 AM

    If I upgrade now, do we receive the filled in forms that are over 100 ?

  • Profile Image
    Nik_C
    Answered on April 03, 2017 at 06:16 AM

    If you upgrade now, you will be able to receive more than 100 submissions per month from the moment you upgrade.

    If you have any further questions please let us know.

    Thank you!

  • Profile Image
    Cloudally
    Answered on April 03, 2017 at 07:45 AM
    Yes, that I understand.
    But how many more have we received over 100?
    How many submissions?
    Are they kept, even if we didnt upgrade? So once we upgrade we receive them?
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  • Profile Image
    seth
    Answered on April 03, 2017 at 10:38 AM

    Hello,

    When you reach your submission limit, your form gets disabled and can't receive submissions. Hence, the question to your answer is that there are no submissions that you can receive after passing the limits.

    I hope this answer helps. Please don't hesitate to contact us for your further queries.

     

    All the best!

  • Profile Image
    Cloudally
    Answered on April 19, 2017 at 05:45 AM

    I upgraded but additional submissions are not showing.

  • Profile Image
    Chriistian
    Answered on April 19, 2017 at 07:40 AM

    Hi there,

    In your 4 forms, you have a total of 128 submissions and you should be able to access them.

     

     

     

    Let us know if you need further assistance.

    Regards

  • Profile Image
    Cloudally
    Answered on April 20, 2017 at 04:11 AM

    This is the amount I had pre-upgade

    There should be more.

  • Profile Image
    Nik_C
    Answered on April 20, 2017 at 04:21 AM

    As my colleague said if your account was temporarily disabled because you reached submission limit, after the upgrade those submissions will not restore, so what you had before will remain. 

    This is your total usage at the moment:

    And you have 128 submissions total in your account. 

    If you have any further questions please let us know.

    Thank you!

  • Profile Image
    Cloudally
    Answered on April 20, 2017 at 04:37 AM

    Is there any way you can help us recover the lost submissions?

  • Profile Image
    Nik_C
    Answered on April 20, 2017 at 04:51 AM

    I went through this ticket again, but I'm not sure how did you receive those submissions that you have missing?

    Since, if you reached any limit your form would have been disabled. Therefore nobody could submit anything.

    What actually happened with those submissions?

     

     

  • Profile Image
    Cloudally
    Answered on April 20, 2017 at 05:05 AM

    I think they came in by email message.

     

  • Profile Image
    ashwin_d
    Answered on April 20, 2017 at 05:36 AM

    Hello Cloudally,

    Do you receive those submission directly from your users or form your form? Please note that if account is over quota, all your forms are disabled and no users will be able to submit form.

    I would suggest you to please share a screenshot of one of the email you have received and we will take a look. The following guide should help you how to upload image in form post:  http://www.jotform.com/answers/277033

    We will wait for your response.

    Thank you!

  • Profile Image
    Cloudally
    Answered on April 20, 2017 at 06:43 AM

    I got them into my email inbox, from the forms, when we went over 100.

    So I thought maybe I can export it in excel if it got in.  If no, no.

  • Profile Image
    Chriistian
    Answered on April 20, 2017 at 07:07 AM

    Hi there,

    Can you please send us screenshots of those emails so we can further check? If we can see the details in the email notifications you received, we may be able to check.

    Please see How to add screenshots/images to questions to the support forum?

    Regards.