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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Multiple conditions not working

    Asked by ievapaul on July 02, 2012 at 06:35 PM

    My form has a checkbox as the first question where the client selects who will recevie the form. I set up conditions for every name...if John Smith is selected email notification to john@smith.com and so on for 8 people. The problem is that nobody is receving anything. Could you please tell me what I'm doing wrong. Thanks

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    JotForm Support

    Answered by Mike_T on July 02, 2012 at 07:16 PM

    Please accept our apologies for the inconveniences you are facing.

    There is a temporary problem with Conditional Emails based on Check Boxes. This problem has been already escalated to our Development Team. I hope it will be fixed in the nearest time.

    In the meantime you can change your Attention field from Check Box to Radio Button.

    Note: If you would like to send multiple conditional emails on form submit you will need to have multiple Notifications.

    We will update this thread once we have any news for you.

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    JotForm Support

    Answered by Mike_T on July 09, 2012 at 07:31 PM

    Let me please inform you that reported problem has been fixed by our Development Team.

    Please re-check everything from your side, and let us know if you need any further assistance.