What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form unavailable

    Asked by jackieohs on April 03, 2017 at 09:38 AM

    Whenever we try to go to it we get the form unavailable message. 


    Then when i went to look at it, it looks like it was somehow changed to not have any fields (which isn't true) and hitting revert doesn't help.




    that's the form


    and it's not just me having the issue. Please help ASAP.


  • Profile Image
    JotForm Support

    Answered by Aury on April 03, 2017 at 10:53 AM


    The form shows as Unavailable because it is set to get disabled when 20 submissions are received:

    You may go ahead to remove that option from Settings, Click at Form Status and select Enable.

    If you have additional questions, please let us know.

    Best Regards.

  • Profile Image

    Answered by jackieohs on April 03, 2017 at 10:57 AM

    thank you! will you delete my question or should i? 


  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 03, 2017 at 12:47 PM

    Hello jackieohs,

    I did check your form and found that you have already removed the "Submission Limit" of your form. Your form is back online and should work as expected.

    Do get back to us if you have any questions.

    Thank you!