What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am getting form not found when I press the preview button

    Asked by Chrysaleha on April 03, 2017 at 12:21 PM

    Hi, 

    Whilst creating my forms I use the preview option to get a feel of how user friendly and responsive my design is, however, for the past 3 days I can no longer preview any of my forms because when I press the preview button it says Form Not Found.

    I never deleted any of the forms, they are new.

    Can someone please assist me with this problem?

    Screenshot
  • Profile Image
    JotForm Support

    Answered by AIDAN on April 03, 2017 at 02:28 PM

    I have checked your account and found that it got autosuspended because your form "Boss Registration" is collecting usernames and passwords, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you accept our terms, and grant us permission to remove the offending fields, we may consider re-activating your account.

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Profile Image

    Answered by Chrysaleha on April 09, 2017 at 07:03 PM

    Thank you for your response. I do not recall inputting such information into said fields, however, if I did they were all false, I would have simply inputted such whilst using the preview format, to get an idea on how it looked.

    I deleted the "Boss Registration" Form, to avoid any further violations on my account.

    Can you please consider re-activating my account? I am using JotForm's Serivce for my final year project, and by this misunderstanding my project has been set back a great deal.

    Thank you for your assistance and giving me knowledge on the way Jot Form operates.

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on April 09, 2017 at 07:47 PM

    I have now reactivated your account and form. You can check the updated status when logged in to our account at https://www.jotform.com/login