My form is disabled but I have enabled it.

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    Asked on April 03, 2017 at 01:55 PM

    My form displays a message that reads "Form Disabled" after the submit button is clicked. I have the form enabled, so there is no reason this should be occurring. Please remedy immediately!


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    Answered on April 03, 2017 at 03:44 PM


    Upon checking your account I found that it's suspended by our anti-phishing system. As your form "Caravan - Secure my Reservation" has fields asking for customer's credit card number which makes it suspected of being used for phishing.

    Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools. If you want to charge your customer at a latter date, you may like to take a look at our payment authorization feature as well: 

    We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. It's just a matter of time and our anti-phishing filter will disable your form and suspend your account.

    I have deleted the credit card related fields and activated your account again. Your forms are back online and should work normally.

    Thank you!