What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why is my account disabled?

    Asked by tulsaartery on April 03, 2017 at 04:29 PM

    it says i can have up to 5 forms and i only have two. this is very inconvenient as i was never warned until over the weekend about this stipulation. it had actually never even been explained that there were different packages to pay for or anything. so i am trying to accept applications to an important event and now it has been removed from my website and no one can apply.

    Page URL:
    http://www.tulsaartery.com/market--demo-app.html

  • Profile Image
    JotForm Support

    Answered by david on April 03, 2017 at 05:26 PM

    I checked your account and it looks like it was previously over limit for file storage.  Free accounts can store up to 100MB of files at any time.  Since you have upgraded, your forms are now well within your account limits.

    If you would like to reduce the storage total, simply delete submissions that have files attached.  The following thread has a great write up on backing up submission data before deleting submissions:

    https://www.jotform.com/answers/494860-How-To-Delete-Submissions-and-Keep-the-Form