What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is the form displaying with white background?

    Asked by ronprosky on April 03, 2017 at 04:58 PM

    form not responding to what i am trying to accomplish even though settings show right.

    i don't want a white page background and i want the form on the top of the contact page to span that grey box.

    thank you

    Page URL:

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    JotForm Support

    Answered by Kiran on April 03, 2017 at 06:09 PM

    I have checked your web page and see that form is displaying on the grey colored section.

    Could you try opening the web page in a private/incognito window or a different browser and see if that makes any difference? Let us know if you are referring something different. We will be happy to help. 

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    Answered by ronprosky on April 03, 2017 at 06:18 PM

    the form itself should have a transparent background NOT a grey background. the other grey background is from my web page. the form itself is a clone of the one you see in the footer, with no background. i also need this form to be wider instead of having all that grey space on each side.

    thank you

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    JotForm Support

    Answered by Chriistian on April 03, 2017 at 10:17 PM

    If I understand you correctly, you want this form (https://form.jotform.us/70926380668163) to be transparent instead of having a gray background? If so, please try to inject this custom CSS on your form:

    .supernova, .jotform-form, .form-all {

        background-color : transparent !important;



    Hope this helps.

    However, if you mean something else, do get back to us.

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    Answered by laine on April 04, 2017 at 09:52 AM


    thank you for the code but why is design builder showing it's supposed to be transparent yet it it showing as grey? another bug?


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    JotForm Support

    Answered by Kiran on April 04, 2017 at 11:58 AM

    When the form background is made transparent, the background color of the web page where the form is being displayed as the form background. Since the form builder background is Grey and when the form background is made transparent, it looks like the form has a Grey background. 

    Hope this information helps!