Can we recover submissions made after we were out of submissions storage if we upgrade our account?

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    quiz_vsicon2016
    Asked on April 04, 2017 at 06:57 AM

    We are out of Submission storage. By the time we realized it, few submissions had happened.

    Will it be possible to recover those if we upgrade our account?

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    Sven
    Answered on April 04, 2017 at 09:16 AM

    Please note that once the submission limit is reached, users will not be able to submit the form, they will receive an FORM OVER QUOATA error. So no submissions will be processed until the submission limit is reset at the beginning of the new month, or until you upgrade your account. 

     

    For more details, please refer to our Understanding Different Form Errors page.

     

    Thank you.

     

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    quiz_vsicon2016
    Answered on April 04, 2017 at 12:13 PM

    We are out of Submission storage (500). Not the monthly submission limit of 100.

    The form works fine. Users are able to submit details.

    Please check the following link. Our issue is exactly the same.

    https://www.jotform.com/answers/1074214-Lost-old-data-due-to-being-over-submission-storage-limit

    Kindly restore the hidden submissions are we have upgraded our account.

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    AIDAN
    Answered on April 04, 2017 at 02:50 PM

    I have sent a request to restore your missing submissions and they should be accessible by now. Please check again and get back to us if the problem persists.