What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can we recover submissions made after we were out of submissions storage if we upgrade our account?

    Asked by quiz_vsicon2016 on April 04, 2017 at 06:57 AM

    We are out of Submission storage. By the time we realized it, few submissions had happened.

    Will it be possible to recover those if we upgrade our account?

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    Answered by Sven on April 04, 2017 at 09:16 AM

    Please note that once the submission limit is reached, users will not be able to submit the form, they will receive an FORM OVER QUOATA error. So no submissions will be processed until the submission limit is reset at the beginning of the new month, or until you upgrade your account. 

     

    For more details, please refer to our Understanding Different Form Errors page.

     

    Thank you.

     

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    Answered by quiz_vsicon2016 on April 04, 2017 at 12:13 PM

    We are out of Submission storage (500). Not the monthly submission limit of 100.

    The form works fine. Users are able to submit details.

    Please check the following link. Our issue is exactly the same.

    https://www.jotform.com/answers/1074214-Lost-old-data-due-to-being-over-submission-storage-limit

    Kindly restore the hidden submissions are we have upgraded our account.

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    JotForm Support

    Answered by AIDAN on April 04, 2017 at 02:50 PM

    I have sent a request to restore your missing submissions and they should be accessible by now. Please check again and get back to us if the problem persists.