Conditions AND Back/Next buttons not working

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    cyaconference
    Asked on April 04, 2017 at 07:01 AM

    The next button on our form has stopped working and the conditions we have to show and hide fields is not working either. Once again this is a live form that we have started experiencing problems with. This has gone beyond a joke now.

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    Sven
    Answered on April 04, 2017 at 09:05 AM

    I have just checked your form, the BACK/NEXT buttons seem to be working perfectly, please see below:


    As for the HIDE/SHOW fields conditions, I have found the following conditions with missing field error in them, so they are not set up correctly, they are referring to fields that don't exist in the form. Please see below:

     

    Please review your conditions and correct these issues. If you still experience issues, then get back to us so we can assist you further. 

     

    Thank you.

  • Profile Image
    cyaconference
    Answered on April 04, 2017 at 10:44 AM
    I’ve deleted the conditions with errors (the form has been working with those in that state for some time.)
    When I access https://form.jotformpro.com/70048424409958 and select the Under 18 radio button it should expand a section which has been working up until today. Per the screen shot below nothing is appearing. Same problem when selecting the collaborators radio button a little further down on the same page. Hitting the next button is still doing nothing.
    This form was working earlier today and no changes have been made it it other than me removing the conditions referred to above.
    CYA Later Alligator
    Shaun
    & The CYA Conference Team
    web site: www.cyaconference.com
    email: info@cyaconference.com
    ...
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    Nik_C
    Answered on April 04, 2017 at 12:56 PM

    I tested your form and I was able to replicate this issue.

    Let me test this more and I'll get back to you.

    Thank you!

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    cyaconference
    Answered on April 05, 2017 at 01:57 AM

    Hey 

    We are being flooded with people not being able to lodge their competition entry (despite putting its unavailability owing to Jotform across our social media) - the deadline is 30th April and we just ran a huge advert campaign on this - so these are not our normal crowd - but people who don't know our business at all ..... is there any way you can PLEASE ESCALATE this??? 

    I did notice that we gave you the number of the wrong form in the first query (April 04, 2017 at 07:01 AM)  - but I think that you have this right now from the second correspondence that you could see and duplicate the problem... 

    https://form.jotformpro.com/70048424409958

    Many thanks

    Tina & The CYA Conference team 

     

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    Nik_C
    Answered on April 05, 2017 at 05:03 AM

    Thank you for your patience.

    I was able to fix this problem.

    The issue appears to be because of a missing field in condition.

     

    But this wasn't the case when I checked your form before. Anyhow, I re-created that condition:

    And it worked fine. Here is my clone of your form: https://form.jotformpro.com/70941805775969

    Please try and let us know if you have any further questions.

    Thank you!

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    cyaconference
    Answered on April 05, 2017 at 05:39 AM

    PLEASE look at the comment directly above - you are looking in the WRONG FORM!!!!!!!!!!  STILL NOT FIXED!!!!!!

    https://form.jotformpro.com/70048424409958

     

    This is the one that isn't working!!!!!!!!!!

    While you are there - the revision history isn't showing the removal of the invalid conditions done last night ( OUR AUSTRALIAN TIME)  - and it is showing a whole lot of weird removal stuff on what appears to be the 28th March .... user KUTLU - we don't have a user by that name. Can you please see who this was and advise.... 

     

    Tina

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    cyaconference
    Answered on April 05, 2017 at 07:23 AM

    I've just created a new form from scratch as this is taking to long to resolve and is causing us to loose money. The new form is https://form.jotformpro.com/70943168099972.  It has no conditions in it.

     

    When I had just the Back & Next buttons I couldn't progress through the form. 

    When I added the page tabs at the top the Back & Next started to work.

    When I hit submit it takes me back to the front page and doesn't submit.

    I'm now more confused than ever.

     

     

  • Profile Image
    Rose
    Answered on April 05, 2017 at 08:24 AM

    We are sorry fort this inconvenience. 

    The problem has been fixed. Thank you for your understanding.

    Please feel free to contact us if you encounter any other issue. We would be pleased to help you. 

  • Profile Image
    cyaconference
    Answered on April 05, 2017 at 08:32 AM

    ROSE, IN WHAT REALITY IS THIS FIXED????????

    I'VE JUST TRIED BOTH FORMS AND NEITHER IS WORKING.

  • Profile Image
    Rose
    Answered on April 05, 2017 at 08:35 AM

    I checked the last form and it was working on my side. 

    We are working on the other form and will let you know once it is fixed. Sorry for the trouble caused you.

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    cyaconference
    Answered on April 05, 2017 at 08:40 AM

    and what happened when you hit the submit button?

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    Rose
    Answered on April 05, 2017 at 08:45 AM

    I see what you mean now. I'm also escalating this to our backend. Please note that this ticket was assigned under urgent priority and will try to fix it as soon as possible. 

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    Rose
    Answered on April 05, 2017 at 09:36 AM

    We are really appreciate for your understanding and patience. 

    The issue has been resolved both on two forms as you can see here.

     

    If you need any further assistance by our side, please let us know. 

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    cyaconference
    Answered on April 05, 2017 at 09:45 AM

    I can confirm that both forms are now working. Please can I get details of what the issue was for when it next occurs.

     

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    Nik_C
    Answered on April 05, 2017 at 10:49 AM

    Thank you for confirming.

    I will forward your inquiry to the developer assigned.

    Thank you!

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    eee
    Answered on April 05, 2017 at 12:01 PM

    Hey @cyaconference,

    I believe you did copy/paste on text fields, and there were a few non-ascii characters which

    caused the problem on JavaScript part of the form.

    We deployed a solution to prevent these problems.

    Sorry for the trouble,

    Kindest Regards,

    - Ertugrul.