What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Support

    Form Builder 4.0: Payment Gateways: Can't disable "Set Custom First Payment Cost" option

    Asked by candy on April 04, 2017 at 07:24 AM

    Our user named "pixeldesigns" has reported us that she can not disable "Set Custom First Payment Cost" option. I have cloned her form on my side and I have seen that in order to disable the "Set Custom First Payment Cost" option, we need to disable the "Variable Price" option first as seen below:

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    JotForm Support

    Answered by Rose on May 30, 2017 at 09:30 AM

    Thank you for reporting us this problem and sorry for this inconvenience.

    I was informed by the developer who was assigned to this ticket. The problem should be fixed now. Could you please check this again on your side and let us know if the issue still persists?

    Please also inform the user accordingly.