Receiving reports from respondents that they are not receiving emails after a successful submission

Hello Jotform

I have an issue with this form:

https://form.jotformeu.com/63453591891364

A lot of people are repporting, that they don't get the auroresponder after submission.

Can you please fix?

Best regards,

Ulrich Lauridsen

Hello Ulrich,

I did check your form and found that you have added conditions to send both the auto-responder email alert. Please check the screenshot below:

I could not test the first option since it requires live payment but I did test your form by sending a test submission by selecting second option and I did receive the auto-responder email successfully. Please check the screenshot below:

I would suggest you to please test your form yourself and see if you receive auto-responder email successfully. If the issue persists, I would suggest you to please use noreply@jotform.com as the "Sender Email" and see if that solves your problem. Please check the screenshot below on how to change sender email:

Thank you!