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ulrichlauridsenAsked on April 4, 2017 at 9:27 AM
Hello Jotform
I have an issue with this form:
https://form.jotformeu.com/63453591891364
A lot of people are repporting, that they don't get the auroresponder after submission.
Can you please fix?
Best regards,
Ulrich Lauridsen
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Ashwin JotForm SupportReplied on April 4, 2017 at 12:10 PM
Hello Ulrich,
I did check your form and found that you have added conditions to send both the auto-responder email alert. Please check the screenshot below:
I could not test the first option since it requires live payment but I did test your form by sending a test submission by selecting second option and I did receive the auto-responder email successfully. Please check the screenshot below:
I would suggest you to please test your form yourself and see if you receive auto-responder email successfully. If the issue persists, I would suggest you to please use noreply@jotform.com as the "Sender Email" and see if that solves your problem. Please check the screenshot below on how to change sender email:
Thank you!