What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Need to troubleshoot why we're not getting applications that we know have been submitted

    Asked by Ruth Flower  on April 04, 2017 at 04:05 PM

    I have jotform application form live right now -- has been since mid February.  I keep hearing that people are applying, but the applications don't show up.  Clearly, I set up something wrong.  But now I don't even know how to get into our account.  I'm sure I had a sign-in name and password at the time when I created the application form but now?  I don't know either one.  Can you help?


    Ruth Flower



  • Profile Image
    JotForm Support

    Answered by Chriistian on April 04, 2017 at 07:54 PM

    Hi there,

    Your email is associated with account flowerruth. You can try to reset the password by going to https://www.jotform.com/login and clicking Forgot Password link.


    If you need further assistance, just let us know.