Need to troubleshoot why we're not getting applications that we know have been submitted

  • Profile Image
    Ruth Flower 
    Asked on April 04, 2017 at 04:05 PM

    I have jotform application form live right now -- has been since mid February.  I keep hearing that people are applying, but the applications don't show up.  Clearly, I set up something wrong.  But now I don't even know how to get into our account.  I'm sure I had a sign-in name and password at the time when I created the application form but now?  I don't know either one.  Can you help?

     

    Ruth Flower

     

     

  • Profile Image
    Chriistian
    Answered on April 04, 2017 at 07:54 PM

    Hi there,

    Your email is associated with account flowerruth. You can try to reset the password by going to https://www.jotform.com/login and clicking Forgot Password link.

     

    If you need further assistance, just let us know.

    Regards.