What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to update account

    Asked by socialdistillery on April 04, 2017 at 04:14 PM

    Could you please contact me to help troubleshoot?

    Page URL:
    https://www.jotform.com//pricing/?utm_source=myforms_warnings&amp;utm_<br/>medium=banner&amp;utm_term=left_alt&amp;utm_content=full&amp;utm_campa<br/>ign=storage

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Kiran on April 04, 2017 at 08:03 PM

    I see that your account is currently holding Free subscription. Could you let us know if you are trying to upgrade or downgrade your account? If you are trying to upgrade your account, please let us know the plan that you want to upgrade so that we can provide you the direct link to upgrade.

    Thanks!