What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have been unable to log on to the system.

    Asked by Jan Smith  on April 05, 2017 at 07:11 AM

    I have been unable to log on to the system.  I have tried several times over the past week without success.  

    The system used to remember us, however, now it is asking for login details.  I am using the correct username and password.  My colleague has also experienced problems logging in. 

    I am unable to provide a URL of the page I am seeking to access because I can't get in to the system.

  • Profile Image
    JotForm Support

    Answered by Sven on April 05, 2017 at 09:24 AM

    I can see that your account is active without any problems. Are you referring to another account that you're trying to login it? You can try clearing the cache on your browser, and logging on back again. 

    If you face any problems, you can reset your password using "Forgot Password" option on the login menu. 

     

    Thank you.