My account is auto suspended, how do I have it unlocked?

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    Rosalyn Terrell 
    Asked on April 05, 2017 at 11:55 AM

    I can get in from my phone but not my iPad, is it likely because I attempted to use a W-9 from the IRS as a form?

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    Kiran
    Answered on April 05, 2017 at 01:54 PM

    It looks like that form triggered our anti-phishing filter to suspend your account. I notice that you have already deleted the form from your account. However, you'll be needed to purge the form from the trash folder to delete the form permanently.

    I have now activated your account so that you should be able to login to your account without any issue. Please make sure that you delete the guilty form from your account to avoid any further suspensions.

    Thanks!