What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is auto suspended, how do I have it unlocked?

    Asked by Rosalyn Terrell  on April 05, 2017 at 11:55 AM

    I can get in from my phone but not my iPad, is it likely because I attempted to use a W-9 from the IRS as a form?

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    JotForm Support

    Answered by Kiran on April 05, 2017 at 01:54 PM

    It looks like that form triggered our anti-phishing filter to suspend your account. I notice that you have already deleted the form from your account. However, you'll be needed to purge the form from the trash folder to delete the form permanently.

    I have now activated your account so that you should be able to login to your account without any issue. Please make sure that you delete the guilty form from your account to avoid any further suspensions.

    Thanks!