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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to change the form URL?

    Asked by Lmulcare on April 05, 2017 at 03:29 PM

    I am trying to change the URL for our Digital Agency Form and whenever I go to customize the link it says that it was successful, but then actually links to the original form that was duplicated. How do I fix this?

    Page URL:
    https://form.jotform.com/70944700584156

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    JotForm Support

    Answered by Kevin_G on April 05, 2017 at 05:22 PM

    I've checked the custom link to your form and I can see it redirects properly to the correct form, I can also see the publish wizard provides the correct form's link, this is what I can actually see: 

    Is the issue resolved? 

    If this still persists, please let us know and provide us the custom link, we will be glad  to further check it. 

    Looking forward to your response. 

     

  • Profile Image

    Answered by Lmulcare on April 05, 2017 at 05:45 PM
    No I want to change the form to /digitalagencyform but when i do that it links to the platinum activation form instead.
    ...
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    JotForm Support

    Answered by Kevin_G on April 05, 2017 at 07:17 PM

    I've checked your form and I can see you have not created your custom link, it's still using the direct link. 

    Are you generating the custom link as shown on my screenshot above? 

    I've checked this and I can see it redirects to the correct form when using the custom link, as I can understand you have cloned this form from another one. 

    So this is the original form: http://www.jotform.us/form/70047569036155 

    And this is where you can see the issue when generating the custom form URL: http://www.jotform.us/form/70944700584156 

    Please, share us the custom link to your form, we will be glad to further check this on our end.