What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Encryption: Decryption key is not uploading when using IE 11

    Asked by TBSsorb on April 05, 2017 at 06:53 PM
    This is a major problem with my client too.  Is there any resolution on this?
  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 05, 2017 at 07:05 PM

    I've tested the issue on my end as well, I will report it to our second level so our developers can take a look to it, in the meantime I would suggest you to try with a different browser such as Google Chrome or Firefox, we do strongly recommend these browsers while using JotForm. 

    We will let you know as soon as we get any update about it. 

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 28, 2017 at 06:00 AM

    Hi there,

    Sorry for the late update, but this issue is now resolved. You may now upload your private key and decrypt your submission using IE 11.

    Kind regards,