What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account has been suspended

    Asked by Danteq  on April 06, 2017 at 03:28 AM

    i have attempted to import a form  from my website which resulted in login.

    i have also an auto reply on my email this was never a problem.

    please assist urgently to unblock /reactivate my account.


    kind regards,

    Page URL:

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    JotForm Support

    Answered by BJoanna on April 06, 2017 at 05:11 AM

    I have checked and your account is autosuspended by our phishing system because of your imported form. 

    Your imported form is login form and login forms are not allowed. It is against our terms of use to collect login credentials. 

    I saw that you have deleted your imported form and that form is now located inside of Trash folder. I have purge it from your Trash folder and I have activated your account. 

    Let us know if you need further assistance.

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    Answered by danteq on April 06, 2017 at 05:44 AM
    Thank You For Contacting Us
    We Successfully Received Your Information Request.
    Thank you for contacting DANTEQ Solutions (PTY) LTD. We understand that you need to reach us as quickly as possible. Your submitted information request will be answered shortly.
    If you have additional questions, please contact us at +27-81-712-5858. If you’ve contacted us after business hours or on a weekend, we will return your call or email as soon as possible.