What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Is there a way to reset the counters on the Appointment Slots widget?

    Asked by corporatevents on April 06, 2017 at 04:35 AM

    Hi Jotform experts,

    I have a dummy question : I use the appointment widget. I tested my form with the widget in preview mode and my slots values of course naturally decreased with my selected choices, soo far so good :-)

    But now I want to send this form in production, I mean on-line and thus I want to reinit my values (it was 40) so the only way I found was to duplicate the field with the widget and delete the old one. But maybe there is a more elegant way to do this ?

    Thanks in advance for your precious help


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jim_R on April 06, 2017 at 06:17 AM

    Hello there too 😊 Duplicating and deleting the widget may cause some unforeseen issues since these kinds of widgets rely on the existing submissions you already have, and compares them with the items/appointments you have added on the widget.

    A better way around this is to adjust the total count of available slots your users can select by opening the Widget Wizard and changing the values per item that are enclosed in curly braces {}.

  • Profile Image

    Answered by corporatevents on April 06, 2017 at 06:27 AM

    Thanks Jim,

    I see maybe a problem with that way, usually when I send in final production, I delete all the test submissions and thus if I increase manually the value in the widget and delete the records test it could maybe offer more slots than we really wanted to.

    ex. 10 seats available - 2 test = 8 still availables, I delete my 2 test in the submissions db and increase the value to 12 in the widget panel. Then I send my form to production (online) what will be the result ? Is ther a risk that at the end I have then 12 submissions (wich could be a problem for us because we only have 10 seats per classes :-) what do you think ?

  • Profile Image

    Answered by Ian on April 06, 2017 at 07:43 AM

    I cloned the form tested it.

    My findings were as follows :

    10 seats available

    Submission test - 1 Seat

    Seats available 9

    Submission test - 1 Seat

    Seats available 8

    Deleted both the Submission data

    Refreshed form again

    Seats available 10

    Does that help?


  • Profile Image

    Answered by corporatevents on April 06, 2017 at 07:46 AM

    Hi Ian,

    Thanks a lot, yes it helps :-)