What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Support

    Thank you page: Blank Thank You page appears

    Asked by candy on April 06, 2017 at 07:51 AM

    Our user named "alexsmith" has reported us that when submitting the form blank Thank You page appears instead of the default Thank You page.

    Form ID:32664325669968

    I've tested the form by fulfilling it and I have seen the following screen after submitting the form:

    I have cloned the form on my side in order to test it. The issue still persists.

    Cloned form ID on my side: 70953784823972


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    Answered by alexsmith on May 18, 2017 at 06:16 AM

    This issue is still occurring - are you able to provide an update please



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    JotForm Support

    Answered by Rose on May 18, 2017 at 08:35 AM

    The ticket has already been assigned to one of our developers in the priority of Important. Ticket status is seen as opened. I will follow up the situation of this ticket with our developer and let you know via this thread once I learn anything. 

    Thank you in advance for your understanding.

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    JotForm Developer

    Answered by erhan on May 22, 2017 at 06:51 AM


    First of all, we are sorry for the inconvenience. The problem was because you had an single quote character in background url. I was deleted it and your form is all good now.