- doulacolleenAsked on April 06, 2017 at 08:30 AM
My signature box is not showing up on my form.
After entering a coupon code, nothing happens. The page just sits there. I think it's because the signature is required, but it's not being signed since the box is not visible.
Thanks for your help!
- JotForm Supportashwin_dAnswered on April 06, 2017 at 09:04 AM
I'm sorry for the trouble caused to you.
I did check your webpage and found that you have added your form's direct URL. Your form does display the "Smooth Signature" widget correctly. I was able to input coupon code and submit the form successfully. Please check the screenshot below:
Hope this helps.
I would suggest you to please test your form again and get back to us if the issue persists.