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doulacolleenAsked on April 6, 2017 at 8:30 AM
My signature box is not showing up on my form.
After entering a coupon code, nothing happens. The page just sits there. I think it's because the signature is required, but it's not being signed since the box is not visible.
Thanks for your help!
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Ashwin JotForm SupportReplied on April 6, 2017 at 9:04 AM
Hello doulacolleen,
I'm sorry for the trouble caused to you.
I did check your webpage and found that you have added your form's direct URL. Your form does display the "Smooth Signature" widget correctly. I was able to input coupon code and submit the form successfully. Please check the screenshot below:
Hope this helps.
I would suggest you to please test your form again and get back to us if the issue persists.
Thank you!