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    My signature box is not showing up on my form.

    Asked by doulacolleen on April 06, 2017 at 08:30 AM

    My signature box is not showing up on my form.


    After entering a coupon code, nothing happens. The page just sits there. I think it's because the signature is required, but it's not being signed since the box is not visible.


    Thanks for your help! 

    Page URL:

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    JotForm Support

    Answered by ashwin_d on April 06, 2017 at 09:04 AM

    Hello doulacolleen,

    I'm sorry for the trouble caused to you. 

    I did check your webpage and found that you have added your form's direct URL. Your form does display the "Smooth Signature" widget correctly. I was able to input coupon code and submit the form successfully. Please check the screenshot below:


    Hope this helps.

    I would suggest you to please test your form again and get back to us if the issue persists. 

    Thank you!