Why do you keep disabling my form account????

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    Dennis Hart
    Asked on July 03, 2012 at 06:00 PM

    Supposedly, the maximum capacity is 100MB, but any time I get even the smallest file, you send me this ridiculous email message saying you're shutting down my account the next day for exceeding capacity and to upgrade.

    What in the world???:

    "You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Free accounts are limited to 100.00 MB of upload space"

    If free acounts have 100 mb and the account can't handle a 16k jpg file, what gives? I can upload test files and it receives them fine with an acknowledgement, but you keep threatening to shut down my account. What am I missing here?

    Dennis Hart


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    Answered on July 03, 2012 at 08:25 PM

    Hi Dennis,

    Your total uploaded files reached up to 494.23 MB (it's the total size of uploaded files on your account not the size of the file that's attached on every single submission), please note that free accounts are limited up to 100MB upload space only. This is the reason why you are being notified about your forms to be temporarily disabled on the specified date. You can check our pricing page for info: http://www.jotform.com/pricing/

    To enable this back, simply login to your account and delete the files attached on your form submissions to gain more space. Of course, you can download them first to have have a back-up copy. If you wish to upgrade your account, please visit our pricing page.

    Hope this clarifies a bit. Thanks for using JotForm, have a pleasant day!