- kimAsked on April 06, 2017 at 01:44 PM
- JotForm SupportKiranAnswered on April 06, 2017 at 02:54 PM
I have checked your email address in our records and see that there is no account registered with this address. However, as I check the IP address, I see that there is an account BCEDC registered with a different email address of same domain name. Please try resetting the password for the account from the login screen so that you should be receiving the password reset link to the registered email address S****a.Temail@example.com.