Export Data: Why export process is stuck and cannot view details?

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    TLdelSur
    Asked on April 06, 2017 at 01:57 PM

    My request for Downlod my data steel stud. Cant Download.

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    Kevin_G
    Answered on April 06, 2017 at 03:19 PM

    I've checked this on my end and I can see it works; however, I can see the process is stuck on your account. 

    I will report it to our second level so our developers can investigate it and resolve it, we will let you know as soon as we get any update about it. 

     

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    TLdelSur
    Answered on April 06, 2017 at 07:44 PM
    thank you



    De: JotForm [mailto:noreply@jotform.com]
    Enviado el: jueves, 06 de abril de 2017 02:19 p.m.
    Para: rodrigo.cantillo@logra.com.mx
    Asunto: Re: Export Data: Why export process is stuck and cannot view details?

    A new response has been received:

    Answered by Kevin_G
    I've checked this on my end and I can see it works; however, I can see the process is stuck on your account.
    I will report it to our second level so our developers can investigate it and resolve it, we will let you know as soon as we get any update about it.

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    selen
    Answered on April 14, 2017 at 01:35 AM

    Hi,

    looks like a temporary problem, we didn't define the problem, but we are working on it.

    We added a new feature. When your process is stuck, you can delete this process.And You can make a new request. It is working this process properly when I tested it on your account.

    If you still have questions feel free to ask. I'll be happy to help.

    Thank you for your understanding.