What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Square Payment Integration: not processing payments, getting error that reads: "Please match the requested format"

    Asked by Rich Tamayo  on April 06, 2017 at 03:29 PM

    I'm using your Square input mudule and there seems to be no support for AMEX ?

    Page URL:
    https://form.jotform.com/43076221918151

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    JotForm Support

    Answered by BDAVID on April 06, 2017 at 03:59 PM

    Square supports AMEX. If the issue is only happening to that customer, it is most likely related to his credit card. If there has been more than one user reporting you that their AMEX card is not accepted, please let us know, so we can forward this to our back-end team.

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    Answered by tvprich on April 06, 2017 at 04:52 PM

    Yes, Now all credits cards aren't working. Getting ERROR that reads, "PLEASE MATCH THE REQUESTED FORMAT". 

    Also happening in the Expiration Date field as well.

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    JotForm Support

    Answered by BDAVID on April 06, 2017 at 05:38 PM

    Thanks, I am forwarding this to our back-end team to get further help. You will be notified via this thread when it gets fixed.

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    JotForm Support

    Answered by NeilVicente on April 09, 2017 at 07:48 AM

    We are unable to replicate this issue on Chrome, Firefox or Safari.

    Can you share to us a screenshot of this bug in action?