Square Payment Integration: not processing payments, getting error that reads: "Please match the requested format"

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    Rich Tamayo 
    Asked on April 06, 2017 at 03:29 PM

    I'm using your Square input mudule and there seems to be no support for AMEX ?

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    BDAVID
    Answered on April 06, 2017 at 03:59 PM

    Square supports AMEX. If the issue is only happening to that customer, it is most likely related to his credit card. If there has been more than one user reporting you that their AMEX card is not accepted, please let us know, so we can forward this to our back-end team.

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    tvprich
    Answered on April 06, 2017 at 04:52 PM

    Yes, Now all credits cards aren't working. Getting ERROR that reads, "PLEASE MATCH THE REQUESTED FORMAT". 

    Also happening in the Expiration Date field as well.

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    BDAVID
    Answered on April 06, 2017 at 05:38 PM

    Thanks, I am forwarding this to our back-end team to get further help. You will be notified via this thread when it gets fixed.

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    NeilVicente
    Answered on April 09, 2017 at 07:48 AM

    We are unable to replicate this issue on Chrome, Firefox or Safari.

    Can you share to us a screenshot of this bug in action?