What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My forms are disabled

    Asked by MansaPromo on April 07, 2017 at 12:58 AM

    I understand i cant ask for login credentials but it shouldnt have let me put it in. Can you unlock my account and let me use these forms please.

  • Profile Image
    JotForm Support

    Answered by liyam on April 07, 2017 at 01:15 AM

    Hello, MansaPromo. Typing the word login may mean lots of things, and likewise the word password. It may not mean in an instant that people would be creating login forms, and for this reason why we cannot prevent people from creating such forms. We have scanners instead that look into the saved forms and filter the words in it which if flagged, will then be marked for suspension. 

    If a form portrays to be a login form, our filters have a presumption that the form is used for phishing as JotForm does not have the capacity to process authentications and that the user has an intention to collect unsuspecting users' login information.

    However, I have made a review on your form and this may be a case of a false positive. Meaning, your form was wrongly construed. I did not find anything malicious with your form. With this I have reactivated your account. You should be able to access your forms now. 

    If you have other questions, please let us know.

    Thanks for your understanding and we apologize for this inconvenience.