What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please unsuspend my account

    Asked by Al  on April 07, 2017 at 08:06 AM

    Please unsuspended my account MechlingBooks. I will update the forms to remove all credit card and any other illegal information. Thanks!!

    Al Mechling

    Page URL:

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    JotForm Support

    Answered by candy on April 07, 2017 at 09:55 AM


    Please remove all credit card and any other illegal information from your forms first. After let us know and then we can re-activate your account.

    Please find our Terms of Use (as you can find it at the following link) in order to avoid suspicious activities in your account not to be suspended again: https://www.jotform.com/help/8-Terms-of-Use

    Thank you for your understanding. 

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    JotForm Support

    Answered by ktyaguirre on April 07, 2017 at 10:22 AM

    Thank you for contacting us!

    Your account has been cleared of guilty fields on forms requesting credit card information or any sensitive information. The phishing detector system will auto-suspend free accounts upon screening suspicious activity. You will not be able to access it.

    We took the time to clean your forms. Your account is active and your forms are clean.

    Be advised you can  collect payments from credit cards in a legal way through payment integration. Which fortunately we do have available.


    This link will show you how to do it.

    Banking information, though, it is not allowed.However, this information may be allowed provided with an agreement displayed on the form and a signature field, enabling form encryption.

    Hope this information suits your needs and enables you to continue developing your forms accordingly and complying with the Terms of Use stated in the reminder above.

    We appreciate your business.

    Feel free to contact us if any other question arises.

    Thank you.