What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not getting submitted

    Asked by angelahanekamp on April 07, 2017 at 11:13 AM

    Every time they hit submit it gets re-directed and does not finish.  Please help.  I just did this and it worked but I have had several complaints that it did not work.

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    JotForm Support

    Answered by BJoanna on April 07, 2017 at 12:50 PM

    I have tested your embedded form and I was not able to replicate mentioned issue. I successfully submitted the form and I got redirected to Thank You page.

    Where are users that reported this issue redirected to? Are they receiving some error message when they click on submit button? If so, please provide us a screenshot or that error message or a screenshot of the page where they are redirected to. 

    Looking forward to your reply.