What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do you have documentation regarding security?

    Asked by csmwebteam on April 07, 2017 at 11:45 AM

    Mainly, I know every form is secure via SSL by default, but how is the data saved in on your servers? Is it encrypted by default? I know that we can have encrypted forms, but my question is how data is saved when it isn't an encrypted form.

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    JotForm Support

    Answered by Kiran on April 07, 2017 at 01:17 PM

    The data will be stored normally if the form is not encrypted but will be securely sent to the servers using SSL certificate. If the form is encrypted, the encrypted data will be stored so that you only will be able to access the data by uploading the encryption key. If the encryption key is lost, unfortunately, the encrypted form data cannot be decrypted in any way.

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Hope this information helps!