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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Jotform receipt has the wrong image on it

    Asked by jpopek on April 07, 2017 at 07:21 PM

    I cloned a form and the image from the original form but changed the image on the new form.  When I get a receipt, the old image appears.  I do not want customers to get confused.

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    JotForm Support

    Answered by Mike_G on April 08, 2017 at 01:40 AM

    Upon checking your account I found out that the "2017 Drums on the Dam" form is a clone of the "2017 Knoxville Award". To my understanding, you have updated the header image of the "2017 Drums of the Dam" form, however, when you receive an email notification after a successful submission, you still see the header image of the "2017 Knoxville Award" form, is that correct?

    In order for me to help you, I have created a clone version of the "2017 Drums on the Dam" form to my account. I found out that the although the header image in the form is updated, the header image in the content of the email notification still has the old image.

    Please update the image in the email notification content and that should fix the issue you're having.

    If you have any further questions, please feel free to contact us again anytime.

    Thank you.