What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgraded to premium and pending submissions disappeared. How do I retrieve them?

    Asked by pellalittleleague on January 05, 2011 at 09:14 PM
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    JotForm Founder

    Answered by aytekin on January 06, 2011 at 10:32 AM

    Are you sure about that? There is no nothing on upgrade that can delete pending submissions. Please email us the URL of the form, and we can restore it back to the way it was.

    Have you done "Clear All Submissions" on My Forms page?