- jvn_mvsAsked on July 04, 2012 at 11:20 AM
Recently one of my colleagues tried to access JotForm to make updates and received an "Access Denied" error stating that his IP address 220.127.116.11 was banned.
We work on a government network and these are government computers, so I'm perplexed as to why this is happening. Please advise what has caused this and when this ban can be lifted.
- gori-mathewAnswered on July 04, 2012 at 04:52 PM
Hi AndeenApologies for this inconvenience. Your account should be fine now. It was mistakenly suspended by our system since it was suspected to be used for phishing. Upon further checking I've found nothing offensive about your forms so I have lifted the suspension imposed on your account.We're sorry about this.