What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Login Error - Access Denied to JotForm

    Asked by jvn_mvs on July 04, 2012 at 11:20 AM

    Recently one of my colleagues tried to access JotForm to make updates and received an "Access Denied" error stating that his IP address was banned.

    We work on a government network and these are government computers, so I'm perplexed as to why this is happening. Please advise what has caused this and when this ban can be lifted.



    Andeen Drayton

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    Answered by gori-mathew on July 04, 2012 at 04:52 PM

    Hi Andeen

    Apologies for this inconvenience. Your account should be fine now. It was mistakenly suspended by our system since it was suspected to be used for phishing. Upon further checking I've found nothing offensive about your forms so I have lifted the suspension imposed on your account.
    We're sorry about this.