I am trying to downgrade my account but it asks for a different password and username?

  • Profile Image
    hrfutures
    Asked on July 04, 2012 at 11:39 AM

    Hi

    I am trying to downgrade my account to a standard free account, we have recently set up another jotform account that we are paying for and this account now only has one registration form for a small event so we do not need the paid for option.

    Please can you advice how I can do this as each time I try it asks for a username and password that I do not have.

    The username for my account is HRFutures

    Thanks

    Lydia Ginsbury

    Email: lydia@revolution-events.com

    This may have orginally been set up by one of my colleagues - Rich Tribe or Emma Higgs.

  • Profile Image
    pinoytech
    Answered on July 04, 2012 at 01:30 PM

    Hi,

    I have now canceled your subscription. You account however will stay PREMIUN until the paid period expires on 08/02/2012.

    Feel free to re-subscribe at anytime.

    Thank you!

  • Profile Image
    hrfutures
    Answered on July 05, 2012 at 11:50 AM

    thanks

     

  • Profile Image
    pinoytech
    Answered on July 05, 2012 at 11:52 AM

    You are welcome and have a great day!