What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am trying to downgrade my account but it asks for a different password and username?

    Asked by hrfutures on July 04, 2012 at 11:39 AM

    Hi

    I am trying to downgrade my account to a standard free account, we have recently set up another jotform account that we are paying for and this account now only has one registration form for a small event so we do not need the paid for option.

    Please can you advice how I can do this as each time I try it asks for a username and password that I do not have.

    The username for my account is HRFutures

    Thanks

    Lydia Ginsbury

    Email: lydia@revolution-events.com

    This may have orginally been set up by one of my colleagues - Rich Tribe or Emma Higgs.

  • Profile Image

    Answered by pinoytech on July 04, 2012 at 01:30 PM

    Hi,

    I have now canceled your subscription. You account however will stay PREMIUN until the paid period expires on 08/02/2012.

    Feel free to re-subscribe at anytime.

    Thank you!

  • Profile Image

    Answered by hrfutures on July 05, 2012 at 11:50 AM

    thanks

     

  • Profile Image

    Answered by pinoytech on July 05, 2012 at 11:52 AM

    You are welcome and have a great day!