What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account has been suspended

    Asked by Gaylen Fincher  on April 08, 2017 at 06:27 PM

    I am suspended from my account. It started 4 or 5 days ago with a pop-up that said there was suspicion of fishing. Many, if not all, of my forms require the use of the encrypted key for me to access the submissions, so I am confused as to why I am locked out. So my question is, what do we need to do to keep the forms and my account live and accessible?

  • Profile Image
    JotForm Support

    Answered by Welvin on April 09, 2017 at 01:54 AM

    Some of your forms are collecting credit card information using our plain input fields. We do not allow this type of form, we consider it as phishing which is against our Terms of Use (http://www.jotform.com/terms/). 

    Enabling the encryption won't help. We understand the nature of your business. However, we have to disallow this to avoid any future issues.

    If you want to collect a payment at a later date, you can use our payment integrations such as Paypal and enable authorization only.

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    I have reactivated your account, please modify the forms to avoid another suspension.