- Gaylen FincherAsked on April 08, 2017 at 06:27 PM
I am suspended from my account. It started 4 or 5 days ago with a pop-up that said there was suspicion of fishing. Many, if not all, of my forms require the use of the encrypted key for me to access the submissions, so I am confused as to why I am locked out. So my question is, what do we need to do to keep the forms and my account live and accessible?
- JotForm SupportWelvinAnswered on April 09, 2017 at 01:54 AM
Enabling the encryption won't help. We understand the nature of your business. However, we have to disallow this to avoid any future issues.
If you want to collect a payment at a later date, you can use our payment integrations such as Paypal and enable authorization only.
I have reactivated your account, please modify the forms to avoid another suspension.