What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I change the payment details for my subscription?

    Asked by bobbymohan on July 04, 2012 at 08:35 PM
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    JotForm Support

    Answered by idarktech on July 04, 2012 at 08:56 PM


    Since you've paid for JotForm using CC, you may change your billing information at Plimus (www.plimus.com) one of our chosen payment gateway. Here's how you can update your CC details.
    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription.

    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    3.  Log in to Plimus via this page - https://secure.plimus.com/jsp/account_login.jsp

    4.  Go to My Account then click "Change" on the payment method column (far right side) of your active Jotform subscription.

    5.  Save the changes you made 

    Please let us know if you've encountered any problems with this so that we can further assist you. Thanks!