My form is adding $'s to the total when nothing is checked

  • phoenix2018
    Asked on April 10, 2017 at 10:25 AM

    When I look at the form in JotForm, the $'s in the total are zero, but when I look at the site, there are $'s there but no boxes checked - the total should be zero

     

    I tried deleting the code out of the website and re-adding it, but it still came back with $123.60

    Jotform Thread 1115501 Screenshot
    Page URL: http://internationalwomensconference.org/registration/
  • Kiran Support Team Lead
    Replied on April 10, 2017 at 11:41 AM

    I have cloned your JotForm and able to replicate the issue with the cloned form. I notice that the issue is being caused by the options set for the product 'Friday Meal-Taste of the Southwest Buffet: includes entertainment & speaker'.

    My form is adding $s to the total when nothing is checked Image 1 Screenshot 20

     

    I have tried removing the sub-products set for this product and see that the amount is displaying correctly as $0.00. Please try removing the sub-products for this product on your form and try adding it adding it again so that it should be working fine.

    Please get back to us if you need any further assistance. We will be happy to help. 

  • phoenix2018
    Replied on April 10, 2017 at 12:30 PM

    Thank you!!  That fixed it.  :)