What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is adding $'s to the total when nothing is checked

    Asked by phoenix2018 on April 10, 2017 at 10:25 AM

    When I look at the form in JotForm, the $'s in the total are zero, but when I look at the site, there are $'s there but no boxes checked - the total should be zero


    I tried deleting the code out of the website and re-adding it, but it still came back with $123.60

    Page URL:

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    JotForm Support

    Answered by Kiran on April 10, 2017 at 11:41 AM

    I have cloned your JotForm and able to replicate the issue with the cloned form. I notice that the issue is being caused by the options set for the product 'Friday Meal-Taste of the Southwest Buffet: includes entertainment & speaker'.


    I have tried removing the sub-products set for this product and see that the amount is displaying correctly as $0.00. Please try removing the sub-products for this product on your form and try adding it adding it again so that it should be working fine.

    Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered by phoenix2018 on April 10, 2017 at 12:30 PM

    Thank you!!  That fixed it.  :)