What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PCI :: Error during transaction Test Mode

    Asked by mille395 on April 10, 2017 at 11:10 AM

    I have two forms that return the same error after submission. Can you please help me diagnose the issue?

     

    http://www.jbrooksdesign-dev.com/make-a-payment/

    http://www.jbrooksdesign-dev.com/make-a-tribute/

     

     

    PCI :: Error during transaction
    Page URL:
    http://www.jbrooksdesign-dev.com/make-a-payment/

    Screenshot
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    Answered by mille395 on April 10, 2017 at 11:28 AM

    To clarify, I have another JotForm that is working correctly using the same Authorize.NET API and transaction key.

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    JotForm Support

    Answered by david on April 10, 2017 at 12:30 PM

    The error refers to the payment field being in sandbox/test mode:

    If you would like to accept payments, you would need to change this to "No". 

    To find this option, click on your payment field, then click on the little magic wand icon to open the payment field setting.  Under "Additional Gateway Settings", you will see the "Sandbox Mode" option.

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    Answered by mille395 on April 10, 2017 at 12:53 PM

    Thank you, but I want it to be in sandbox mode so I can test the form without submitting payment. I have this working on the following form in sandbox mode.  For some reason these other two forms do not work.

    This is the one that works in Sandbox Mode:  http://www.jbrooksdesign-dev.com/make-a-donation/

     

     

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    JotForm Support

    Answered by david on April 10, 2017 at 01:27 PM

    I checked your forms and they are using two different transaction keys.  Copy the key from the working form and use it in the one that is not working.  If that does not work, let us know and we will take another look.