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    Asked on July 05, 2012 at 10:06 AM

    I want to downgrade from premium to basic. I click on the button for downgrade but nothing happen. Please can you provide?


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    Answered on July 05, 2012 at 10:51 AM


    Since you are using Paypal for paying your subscription, you can follow this simple steps:

    1. Login to your Paypal Account

    2. Find the latest payment you made to us

    3. Click on your Subscription Number

    4. Click on "Cancel Susbcription" button

    Thank you for using JotForm and feel free to re-subscribe again anytime.