What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by siaatip on July 05, 2012 at 10:06 AM

    I want to downgrade from premium to basic. I click on the button for downgrade but nothing happen. Please can you provide?




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    Answered by pinoytech on July 05, 2012 at 10:51 AM


    Since you are using Paypal for paying your subscription, you can follow this simple steps:

    1. Login to your Paypal Account

    2. Find the latest payment you made to us

    3. Click on your Subscription Number

    4. Click on "Cancel Susbcription" button

    Thank you for using JotForm and feel free to re-subscribe again anytime.