What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade for premium - We paid but don´t received the new services

    Asked by eprepag on July 05, 2012 at 10:28 AM


    We´d like some help urgent.

    We´ve paid the montlhy tax for Premium account on July 3th but we haven´t had the beneficits yet. We have a marketing promotion that we have to start today and it depends on the form we´ve created.

    I´m waiting for a response as soon as possible.

    Thank you!



    João Trevisan

    (Account: pontodevenda@e-prepag.com.br)

    Receipt sent to fabio@e-prepag.com.br

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    JotForm Support

    Answered by Goldo on July 05, 2012 at 12:17 PM

    The order didn't reflect your Jotform account username and I have refunded the whole amount.

    Please try to re-upgrade by logging in to your account, go to Account Settings and Upgrade.