Upgrade not working

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    EGeisinger
    Asked on April 11, 2017 at 06:41 AM

    Entered credit card details and upgrade won't take?

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    Rose
    Answered on April 11, 2017 at 08:45 AM

    Thank you for reporting us. 

    When I checked your invoices, I found out that you were charged via Paypal. However, it was cancelled on April 9.  I checked also if there is any other payment received by you but found nothing. 

    Could you please confirm:

    1. You made a real payment with your credit card but your account was not upgraded? If so, please send us order reference number?

    2. You couldn't make a payment. As, the system did not allow you to make a payment even you entered your credit card detail? If so, please send us the screenshot of site where the system rejects your payment?

    Waiting for your return.