What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrade not working

    Asked by EGeisinger on April 11, 2017 at 06:41 AM

    Entered credit card details and upgrade won't take?

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    JotForm Support

    Answered by Rose on April 11, 2017 at 08:45 AM

    Thank you for reporting us. 

    When I checked your invoices, I found out that you were charged via Paypal. However, it was cancelled on April 9.  I checked also if there is any other payment received by you but found nothing. 

    Could you please confirm:

    1. You made a real payment with your credit card but your account was not upgraded? If so, please send us order reference number?

    2. You couldn't make a payment. As, the system did not allow you to make a payment even you entered your credit card detail? If so, please send us the screenshot of site where the system rejects your payment?

    Waiting for your return.