We had canceled the account but still being charged.

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    Judy Steele 
    Asked on April 11, 2017 at 08:16 AM

    We have gone into the account and canceled.  We are still being charged.  We will not be responsible for payments when we are not using Jot Form.

     

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    candy
    Answered on April 11, 2017 at 09:54 AM

    Dear Judy,

    We do not have any information regarding the related account in order to check.

    Could you please give us account username, one of the form URLs created in the account or the account email in order to let us check?

    After, we can investigate the issues further.

    Thanks in advance.

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    Judy Steele 
    Answered on April 11, 2017 at 11:44 AM
    The URL is http://heartsonfireministries.org
    Our web designer has also contacted you to have this charge stopped. The
    email is heartsonfireministries.org or info@heartsonfireministries.org
    Judy Steele
    Event Coordinator
    Hearts On Fire Ministries, Inc.
    865-776-2629
    www.heartsonfireministries.org
    info@heartsonfireministries.org
    ...
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    Welvin
    Answered on April 11, 2017 at 02:28 PM

    One of my colleagues has resolved this already through your web designer's support thread. Everything is all set now. 

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    Judy Steele 
    Answered on April 11, 2017 at 04:45 PM
    Great
    Sent from my iPhone
    ...