- Judy SteeleAsked on April 11, 2017 at 08:16 AM
We have gone into the account and canceled. We are still being charged. We will not be responsible for payments when we are not using Jot Form.
- JotForm SupportcandyAnswered on April 11, 2017 at 09:54 AM
We do not have any information regarding the related account in order to check.
Could you please give us account username, one of the form URLs created in the account or the account email in order to let us check?
After, we can investigate the issues further.
Thanks in advance.
- Judy SteeleAnswered on April 11, 2017 at 11:44 AMThe URL is http://heartsonfireministries.org
Our web designer has also contacted you to have this charge stopped. The
email is heartsonfireministries.org or firstname.lastname@example.org
Hearts On Fire Ministries, Inc.
- JotForm SupportWelvinAnswered on April 11, 2017 at 02:28 PM
One of my colleagues has resolved this already through your web designer's support thread. Everything is all set now.
- Judy SteeleAnswered on April 11, 2017 at 04:45 PMGreat
Sent from my iPhone