We had canceled the account but still being charged.

  • Judy Steele
    Asked on April 11, 2017 at 8:16 AM

    We have gone into the account and canceled.  We are still being charged.  We will not be responsible for payments when we are not using Jot Form.

     

  • candy
    Replied on April 11, 2017 at 9:54 AM

    Dear Judy,

    We do not have any information regarding the related account in order to check.

    Could you please give us account username, one of the form URLs created in the account or the account email in order to let us check?

    After, we can investigate the issues further.

    Thanks in advance.

  • Judy Steele
    Replied on April 11, 2017 at 11:44 AM
    The URL is http://heartsonfireministries.org
    Our web designer has also contacted you to have this charge stopped. The
    email is heartsonfireministries.org or info@heartsonfireministries.org
    Judy Steele
    Event Coordinator
    Hearts On Fire Ministries, Inc.
    865-776-2629
    www.heartsonfireministries.org
    info@heartsonfireministries.org
    ...
  • Welvin Support Team Lead
    Replied on April 11, 2017 at 2:28 PM

    One of my colleagues has resolved this already through your web designer's support thread. Everything is all set now. 

  • Judy Steele
    Replied on April 11, 2017 at 4:45 PM
    Great
    Sent from my iPhone
    ...