What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We had canceled the account but still being charged.

    Asked by Judy Steele  on April 11, 2017 at 08:16 AM

    We have gone into the account and canceled.  We are still being charged.  We will not be responsible for payments when we are not using Jot Form.


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    JotForm Support

    Answered by candy on April 11, 2017 at 09:54 AM

    Dear Judy,

    We do not have any information regarding the related account in order to check.

    Could you please give us account username, one of the form URLs created in the account or the account email in order to let us check?

    After, we can investigate the issues further.

    Thanks in advance.

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    Answered by Judy Steele  on April 11, 2017 at 11:44 AM
    The URL is http://heartsonfireministries.org
    Our web designer has also contacted you to have this charge stopped. The
    email is heartsonfireministries.org or info@heartsonfireministries.org
    Judy Steele
    Event Coordinator
    Hearts On Fire Ministries, Inc.
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    JotForm Support

    Answered by Welvin on April 11, 2017 at 02:28 PM

    One of my colleagues has resolved this already through your web designer's support thread. Everything is all set now. 

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    Answered by Judy Steele  on April 11, 2017 at 04:45 PM
    Sent from my iPhone